Refund policy

At Temecula Hormone & Aesthetics, we strive to ensure your satisfaction with our services. We understand that circumstances may arise where a refund is necessary. Please review our refund policy outlined below:

  1. Service Refunds:

    • Refunds for services rendered will be considered on a case-by-case basis.
    • If you are dissatisfied with a service, please notify us immediately so we can address your concerns.
    • Refunds may be provided in the form of credit towards future services or a monetary refund, depending on the situation.
  2. Product Refunds:

    • Refunds for retail products purchased from our medspa are eligible within 30 days of the original purchase date.
    • Products must be unopened, unused, and in their original packaging to qualify for a refund.
    • Refunds will be issued in the original form of payment or as store credit, at our discretion.
  3. Package Refunds:

    • Refunds for prepaid service packages will be prorated based on the number of services already used.
    • Partial refunds may be issued for unused services, with any applicable discounts or promotions deducted from the refund amount.
  4. Non-Refundable Services:

    • Certain services, including but not limited to consultation fees, administration fees, and medical assessments, are non-refundable once rendered.
  5. Refund Process:

    • To request a refund, please contact our customer service team at [contact information].
    • Provide details regarding your purchase, including the service or product in question, the purchase date, and the reason for your refund request.
    • Our team will review your request and respond within a reasonable timeframe to initiate the refund process if applicable.
  6. Policy Modifications:

    • Temecula Hormone & Aesthetics reserves the right to modify or update this refund policy at any time without prior notice.
    • Changes to the policy will be effective immediately upon posting on our website.

By engaging with our services or purchasing products from Temecula Hormone & Aesthetics, you agree to abide by the terms of this refund policy. If you have any questions or concerns regarding our policy, please don't hesitate to reach out to us.

This refund policy is effective as of 01/01/2024